DIVINE
  • English
    • Français
  • Fashion
  • Beauty
  • Food
  • Family
  • Health
  • Travel
  • Living
  • Reviews
  • About Us
  • Advertise
  • Contact us
  • Instagram
  • Legal
Stay Connected
Facebook
Twitter
Instagram
Pinterest
DIVINE
  • English
  • French
DIVINE
  • Fashion
  • Beauty
  • Food
  • Travel
  • Living
  • Family
  • Health
  • Reviews
  • Travel

How Can Hotels Foster Travel Loyalty in Their Customers?

  • March 31, 2020
  • 3 minute read
  • divine.ca
Hotel Room
Total
0
Shares
0
0
0

Customer loyalty is an  important aspect of nearly every industry, and repeat business can make the difference between a company failing or thriving. Canada gets a lot of repeat tourism, as visitors often fall in love with the country and want to come back again and again. We welcome over 20 million tourists each year, leading to booming business for hotels.

The question for hotel owners, though, is how to get the same customers coming back to their hotel each time rather than trying somewhere else.

Now might be a good idea to sit down and rethink how you approach customer loyalty as part of your business.

Loyalty is Important for Every Industry

Hotel owners who want to introduce customer loyalty programs should look to other industries to see how it is done. Every business that operates in a competitive industry should be taking steps to make sure that they win customers away from their rivals. One industry which has led the way in terms of fostering customer loyalty is the coffee sector. There are more than 8,300 coffee shops in Canada, highlighting just how much rivalry there is. Cafes try to get repeat customers by offering points that can be redeemed for free drinks, as well as doing other promotions like 50% discount days or buy one get one free discounts after 2pm. Of course, coffee shops will also try to add a personalized touch, such as writing the customer’s name on the cup, even when it’s a multinational brand.

The online casino industry is another example of a highly competitive sector in Canada where players often like to stick with their favourite developers, despite the veritable wealth of choice on offer. For instance, NetEnt has become a mark of quality, and some players actively seek out slots made by the Swedish developer. Fans can find out where they recommend playing them by visiting the brand’s official site. This means that players can stay loyal to the developer while playing at a number of different online casinos, if they so choose.

Rewarding Customers for Returning

Compared to online businesses, hotels are more restricted in what they can offer repeat clients. For instance, unless they are part of a chain, they can’t provide guests with a new location for their next holiday. So, they need to do enough to encourage customers to come back to the same place every time – they visit. For this reason, hotels try to show off their location and highlight all of the on-site amenities.

There are a few small ways in which hotels can encourage travel loyalty and get customers coming back every year. One of the best things that owners can do is provide gifts to guests to make them feel special. When they arrive, give them a unique experience. For example, you could store their favourite drinks on file and have these ready upon arrival. When they get to their room, you could lay out their favourite fruit in the bowl or leave a snack that they love. All this information can easily be acquired through basic questionnaires when anyone books a stay at the hotel, or it can be collected during previous visits.

While many travellers want to explore as much of the world as possible, there are some who enjoy familiar, reliable settings. Hotels can employ a number of techniques to foster customer loyalty and keep customers coming back year after year. For the holiday goer, the special feeling of being looked after can help them make lifelong memories (that include your brand).

Total
0
Shares
Share 0
Tweet 0
Pin it 0
You May Also Like
Ontario After Dark: The Esplanade in Toronto with Brookfield Place and other skyscrapers in the background
    • Travel

Where to Go in Ontario After Dark: Festivals, Bars & Outdoor Experiences

  • divine.ca
  • September 29, 2025
Cathay Pacific Business Class: Cathay Pacific Airbus A350 taking off from Vancouver International Airport
    • Travel

Cathay Pacific Business Class: Elegance in the Air

  • Natalie Preddie
  • September 22, 2025
EVA Air Royal Laurel Class: Vienna, Austria - May 20, 2018: EVA Air Boeing 777-300ER B-16707 passenger plane arrival and landing at Vienna Airport
    • Reviews
    • Travel

EVA Air Royal Laurel Class: A Seamless Journey from Taipei to Toronto

  • Natalie Preddie
  • September 10, 2025
La Jolla: Beach with tide coming in over rocks
    • Travel

Planning a Perfect Holiday in La Jolla: What to Research Before You Go

  • divine.ca
  • September 2, 2025
Guide to Italy: Happy young woman talking cell phone in front of colosseum in rome, italy
    • Travel

La Dolce Data: A Canadian Woman’s 2025 Guide to Italy

  • divine.ca
  • August 28, 2025
Related Topics
  • Business Advice
  • Customer Service
  • hotel
  • Hotel Loyalty
  • Loyalty Advice
divine.ca

Previous Article
One Bite Falafel Kebabs
  • Food

Meatless Monday: One Bite Falafel Kebabs

  • March 30, 2020
  • divine.ca
View Post
Next Article
Diggstown: Vinessa Antoine
  • Living

#WomenInspiringWomen: Vinessa Antoine

  • March 31, 2020
  • Jill Schneiderman
View Post
Search
Featured Posts
  • Eating Well: Olive oil bottle in the foreground with bowl of olives, rosemary and tomatoes in the background

    Eating Well for Longevity

    • 4 min
    View Post
  • Toni Fifi x Reitmans: Toni Fifi sitting down in a green printed dress among greenery

    6 Of Our Favourite Pieces from Toni Fifi X Reitmans

    • 3 min
    View Post
  • Canada Online Gambling: Woman on smartphone

    Canada’s Casino Boom Goes Online: A 2025 Market Overview

    • 4 min
    View Post
Get in on the Fun
Top Posts
  • Nails.INC’s It’s Topless: Woman's hand holding two nail polishes and a drink with a straw 1
    From Salon to At-Home: How Nails.INC It’s Topless Stacks Up
    • 4 min
  • Shiftcare: Young woman sitting next to a much older woman 2
    Why More Canadian Providers Are Switching to ShiftCare’s Home Care Software
    • 3 min
  • F1 Academy: Charlotte Tilbury emblazoned F1 racing car with Chloe Chong standing in front of it and a step and repeat 3
    F1 Academy Driver Chloe Chong Set to Race this Weekend in Montreal
    • 6 min
Stay Connected
Facebook
Twitter
Instagram
Pinterest
Featured Posts
  • Crypto Winnings: Canadian Flag

    Tax Nuances of Crypto Winnings in Canadian Casinos: Province by Province

    • 5 min
    View Post
  • Sephora Exterior View

    Our Must Haves from the Sephora Spring Savings Event 2025

    • 6 min
    View Post
  • Ontario After Dark: The Esplanade in Toronto with Brookfield Place and other skyscrapers in the background

    Where to Go in Ontario After Dark: Festivals, Bars & Outdoor Experiences

    • 3 min
    View Post
about
DIVINE Magazine

Canada's Online Women's Magazine

DIVINE Magazine is the bilingual online destination for Canadian women. Bringing you trending features that are relevant and interesting to Canadian women, DIVINE is the place to visit for useful, practical and entertaining content.
Subscribe
Partner Network
SWAGGER Magazine, North America’s
Online Men‘s Luxury Lifestyle Magazine.Ohlala.ca, Canada’s Destination for Everything You Need to Know About Dating & Sex.
about
Stay Connected

Follow along on Instagram @DIVINEdotca

Kick your feed up a notch with the hottest beauty, style trends, recipes and more! It's not too late, follow along today and you might just catch the behind-the-scenes of our next shoot or even a contest. You can thank us later. ;) #Divinistas
Follow Us
DIVINE
  • About
  • Advertise
  • Contact
  • Privacy
Making your life a little more DIVINE.

Copyright © 2022 Divine.ca · All Rights Reserved

Input your search keywords and press Enter.